Jump to a section:
Can I exchange or return the FTP x Crap® Eyewear product that I ordered?
All FTP X Crap Eyewear collaboration sales are FINAL - we will not accept ANY returns or exchanges on these orders. If you were sent the wrong item or if the product is defective, please send an email with the subject "FTP Support" to email@example.com
Is Crap® Eyewear responsible for FTP x Crap® Eyewear orders once they have been shipped?
We are not responsible for any lost or stolen packages. Please ensure that you can provide a shipping address that will accept delivery of the package or, if you are not able to accept delivery in-person, is in a location where your package will be safe until you can pick it up.
When will my order ship / Where are my sunglasses?
Please visit our Shipping page for all order status information, including how to track your order and ship transit times.
Do all orders really ship for free?
Good news! All domestic U.S. orders over $50 total value will be shipped totally FREE via USPS Priority Mail. International orders still ship for the same low cost (calculated at checkout).
Please visit our Shipping page for more information.
What is your return policy?
We offer FREE returns for refund on all U.S. domestic orders when claimed within 14-days of your order being delivered, minus the cost of a return shipping label.
For international orders, we'll refund your order if you cover the return shipping cost within same 14-day window. Unfortunately, we can't offer return shipping labels for international returns at this time.
Please note that all sale items are final and cannot be returned.
To check out our full return policy, visit the Returns page.
What is your exchange policy?
We offer free exchanges for store credit on all U.S. domestic orders if returned within 14-days of delivery!
Unfortunately, we can't offer free exchanges for international orders at this time.
All sale items are final and cannot be exchanged.
Please visit our Returns & Exchanges page for more information.
Do your products have any sort of warranty?
We stand by every single pair of Crap Eyewear sunglasses with our "Don't worry, be crappy" guarantee against defects in workmanship and materials for one year from order date and with proof of purchase.
If an issue comes up with your new Crap Eyewear shades within a year of buying them and you think it's our fault, shoot us an email at firstname.lastname@example.org with some cell phone photos of the problem and your order number or proof of purchase — we strive to treat our customers like family and will take steps to make sure you're stoked. But let's be real, if Fido ate your Nudie Mag's and we catch you pointing the finger our way, don't be surprised if you wake up with toilet paper in your trees.
The "Don't worry, be crappy" guarantee doesn't cover your sunglasses against normal wear and tear, scratched or broken lenses, fading color, lost screws or nose piece and frame deterioration. Any alterations to the sunglasses will void warranty. We reserve the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at our complete discretion.
I received the wrong product, what should I do?
Bummer! If the product you received is not what you ordered, please don't wear it. Keep the order in its original packaging and reply to the original purchase receipt email OR contact our webstore customer service at email@example.com within 72 hours — please be sure to include your order number. We'll quickly respond, send you a free return shipping label and express ship the correct goods.
I think my sunglasses arrived defective, what should I do?
If your product is defective, simply reply to the original purchase receipt email OR contact our webstore customer service at firstname.lastname@example.org with your order number. Be as descriptive as possible when describing the issue and please include the frame style, colorway and a few cell phone photos of the defective product.
I bought an item and now it's on sale, can I get money back?
Totally! If you bought a regular price product only to discover it went on sale within 24 hours of purchase, we'll refund the difference. Please note, the new order total may affect any shipping promotions applied to the original order and new rates may apply (i.e. your free shipping over $50 may no longer apply). Price adjustments do not apply to previous orders that were placed using a promo code or products previously purchased at a sale price.
How long does international shipping take?
International ship times are listed next to each shipping option at checkout. You will also receive a tracking number upon shipment of your order, which you can use to track and view your estimated delivery date.
What options do I have for international shipping?
We offer DHL and Fedex as our international shipping carriers. We charge the exact live rate of what it costs us to ship your order. DHL is the most affordable option and usually arrives within 2-3 days from ship date.
Lifehack: Our Australian distributor, Beachlife Distribution, offers free international shipping on their webstore.
Am I responsible for import duties and taxes on my order?
Yes. Depending on your country's specific import laws you may be required to pay local duties and taxes. These fees are not included in your shipping cost. For more information, please contact your local customs office.
Please include correct telephone contact information in your order to ensure that you can be reached in the case of a customs issue.
What type of lenses are in your sunglasses?
The majority of our sunglasses use CR-39 lenses. These lenses offer UV 400 protection and crystal clear vision. CR-39 plastic lenses are half the weight of glass lenses, have better ultraviolet (UV) light protection and are shatter resistant.
Our Reflective (Silver, Blue, Yellow, Green, Purple, Orange, Red) lenses are made of polycarbonate (PC) and also offer UV 400 protection, are lightweight and shatter resistant.
For our Mirror lenses (Rose Gold), we work with a supplier that's been making the best luxury lenses in France for 50 years. Their unique metallic process results in the most pure color experience on the market (they're also pretty AF).
Are any of your sunglasses polarized?
Yes, we offer the option of polarized lenses with several of our most popular frame styles. To shop the Crap Eyewear Polarized™ styles, visit our Polarized Collection page.
Why choose Crap Eyewear Polarized™ lenses, though?
Crap Eyewear Polarized™ lenses have unique filters that block unwanted glare reflected off water, snow and other bright surfaces. This ultimately increases your visibility and soothes your eyeballs, making them particularly great for the beach bum, water rat or just people especially sensitive to glare.
What are Crap Eyewear Polarized™ lenses made out of?
Crap Eyewear Polarized™ lenses are made out of 1.4mm triacetate cellulose (TAC), which is a multi-layer composite. TAC polarized lenses are light weight and extremely impact resistant, making them the ideal polarized lenses for active lifestyles.
Can I put prescription lenses in Crap Eyewear sunglasses?
Yes, all of our sunglasses can be fit with prescription lenses. In our experience, we recommend supporting local optometry shops and avoiding chain retailers — local shops are more likely to cut and fit your new lenses by hand while big box chains use careless machines that can damage your favorite new frames. If your Crap Eyewear frames use Zero Base (Flat) lenses, check with your local shop first and make sure they offer Zero Base prescription lenses :)
A screw fell out of my favorite shades! What do I do now?
Bummer! Over time the repeated opening and closing your the arms on your favorite shades can cause the screws in your hinges to become loose and, if gone unnoticed and not retightened, fall out. Don't worry, we're happy to send you a replacement set on the house! Please send us an email with the subject "Screws" and be sure to include the model of your sunglasses plus the best address to get them your way: email@example.com
Do you have a physical store location I can visit?
Yes! We have a Los Angeles Showroom at our global headquarters in Venice Beach that is open for walk-in visits seven days a week. Come say hello and shop our entire eyewear collection in person:
Crap Eyewear Los Angeles Showroom
228 Main St. #14
Venice, CA 90291
Open seven days a week, 11-5pm. More details
Do you guys make stickers?
If you would like some stickers (U.S. only), please send a Self Address Stamped Envelope (S.A.S.E.) to:
228 Main St. #14
Venice, CA 90291
To the groms out there who grew up on email, here's how you send a S.A.S.E.
If you're question still remains unanswered, please email us: firstname.lastname@example.org