Frequently Asked Questions
Ordering
All of our prices displayed are in US dollars (USD).
Afterpay is a tool that allows you to shop now and pay later in four equal installments every two weeks.
To use Afterpay, choose your favorite shades and then head to checkout. At checkout, select Afterpay as your payment method and you will be directed to the Afterpay website to register and provide payment details. If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order – easy! There are no additional fees to use Afterpay as long as payments are made on time.
Afterpay is eligible on orders between $35 - $1,000 USD. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Afterpay cannot be used on e-gift cards.
Afterpay is only available to U.S. customers at this time.
For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form.
If you need to make a change to your order please contact us as soon as possible. We'll do our best to help you with any changes before your order ships. Please keep in mind that our warehouse works fast; although we try to accommodate every request, we may not see your message in time. Once an order ships we are unable to cancel it or make any changes. Orders placed with Afterpay cannot be modified. FTP orders cannot be cancelled once confirmed.
To check your order status, log into your account through our Accounts Page. There you can check your order status and tracking if available.
That link is also in our footer on this and every page of our site.
Yes, when your order ships, you'll receive an automatic email notification with your tracking number.
If you are still jonesing, you can contact us.
To apply a discount code to your order, select the item(s) you want to purchase and go to checkout. At checkout, you'll see a box for gift card/discount codes - enter your code there and click "Apply". Once applied you'll see the adjusted order total and you can continue to complete the purchase.
Please note: Discount codes cannot be combined and are only valid on full-price eyewear. FTP products are excluded from additional discounts and promotions. Discount codes cannot be retroactively applied to an order.
Totally! If you bought a full-price product only to discover it went on sale within 24 hours of purchase, we'll refund the difference. Please note, the new order total may affect any shipping promotions applied to the original order and new rates may apply. Price adjustments do not apply to previous orders that were placed using a promo code or products previously purchased at a sale price. Price adjustments are only valid on full-price purchases.
Please note: Items marked "Final Sale" are not eligible for return or exchange.
Shipping
All of our orders ship from sunny Los Angeles.
Most orders ship within 1-2 business days (excludes weekends and holidays). During occasional high volume events like major sales, holidays, busy seasons, etc, order processing may take a few days longer.
If you know your order needs to arrive by a certain date, please contact us and let us know the details— we'll do our best to make sure they arrive in time <3
If you are unsure what shipping service you are using, please refer to your order confirmation email.
U.S. DOMESTIC: orders typically arrive within 1-5 business days depending on location and ship service selected at checkout
- Standard: 3-5 business days -
- Faster: 1-3 business days -
- Rush: 2 business days -
- Overnight: 1 business day -
INTERNATIONAL: orders typically arrive within 3-10 business days depending on location and ship service selected at checkout
- Standard: 1-2 weeks (*)-
- Rush : 3-5 business days -
(*) We are currently seeing significant delays with our international carriers—please allow an additional 2-3 weeks for international delivery.
Yes!
If you chose a specific express service, i.e. "Rush" or "Overnight" delivery, please factor in our processing time. Orders usually ship in 1-2 business days (excludes weekends and holidays). During promotions please allow for a few extra days. We're hustling hard to get your orders out. Bottom line, please make sure to account for any additional internal processing if you paid for overnight shipping, just to be safe.
Having said that, we try to prioritize all overnight orders as best we can to get them out ASAP. If you selected an express shipping option and want to make sure your glasses will arrive by a deadline, feel free to contact us (don't forget to include your order number!) and we'll do our best to help you out.
We offer FREE shipping on all domestic U.S. orders $50+. $5 flat-rate shipping is available for orders under $50. Orders will arrive within 3-5 business days from the ship date.
We offer Faster shipping for an additional $5, Rush shipping is available for a $25 flat-rate and Overnight is available for a $35 flat-rate.
Please note it usually takes 1-2 business days for our team to process and ship your order from our warehouse.
We offer FREE shipping on all international orders $75+. $10 flat-rate shipping is available for international orders less than $75.
We also offer $25 expedited shipping via UPS.
Please keep in mind that customs may extend delivery windows slightly.
- Standard: 1-2 weeks -
- Rush: 3-5 business days -
(*)We are currently seeing significant delays with our international carriers—please allow an additional 2-3 weeks for international delivery.
You will receive a tracking number upon shipment of your order, which you can use to track and view your estimated delivery date. **Please note that depending on your country's specific import laws, you may be required to pay local duties and taxes. These fees are not included in your shipping cost.** Please include correct telephone contact information in your order to ensure that you can be reached in the case of a customs issue. For more information, please contact your local customs office.
Yes. Depending on your country's specific import laws you may be required to pay local duties and taxes. These fees are not included in your shipping cost.
We know that pesky customs charges are the worst, and please trust us when we say that they are out of our control and are paid to your government and not us. For more information, please contact your local customs office.
Please include correct telephone contact information in your order to ensure that you can be reached in the case of a customs issue.
If your order has been lost in transit, please contact us and we can provide next steps for trying to locate the package.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages. Please ensure your delivery address is secure and that someone will be available to receive the package.
Returns & Exchanges
We offer free returns & exchanges for full refund or store credit on all U.S. domestic orders when claimed within 14 days of your order being delivered. Click here to get started.
International orders (+ Puerto Rico) may be returned at your expense with the courier service of your choice. We recommend using a shipping method that is trackable and insured. Please include the order invoice in your package, and mail to:
Crap Eyewear Returns
ATTN: Your Name
228 Main St. #14
Venice, CA 90291
Please note: Items marked "Final Sale" are not eligible for return or exchange. Please contact us if you need to set up an exchange for a BOGO purchase.
We offer free returns & exchanges for a full refund or store credit on all U.S. domestic orders when claimed within 14 days of your order being delivered. Click here to get started.
We also offer free in-person returns through Happy Returns. Happy Returns is a convenient, no-hassle way to return online purchases. Simply bring the product to a Happy Returns location near you. You can find your nearest Happy Returns location by clicking here.
International orders (+ Puerto Rico) may be returned at your expense with the courier service of your choice. We recommend using a shipping method that is trackable and insured. Please include the order invoice in your package, and mail to:
Crap Eyewear Returns
ATTN: Your Name
228 Main St. #14
Venice, CA 90291
Please note: Items marked "Final Sale" are not eligible for return or exchange. Please contact us if you need to set up an exchange for a BOGO purchase.
We offer free exchanges for all U.S. domestic orders if processed/returned within 14 days of delivery.
Just select the item(s) you want to return and follow the steps to create a label. Once the return label is generated, you'll receive a code for an Instant Refund voucher which you can use to place a new order for the style/color you want. If nothing is catching your eye right now, don't sweat it. We'll refund you back to the original form of payment once we receive the return.
Sorry, we do not offer free exchanges for international orders (including Puerto Rico) at this time but we hope to make the returns process as painless as possible. Please send back anything you’re not 100% stoked on and place a new order for the style you need. International orders may be returned at your expense with the courier service of your choice. We recommend using a shipping method that is trackable and insured. Please include the order invoice in your package, and mail to:
Crap Eyewear Returns
ATTN: Your Name
228 Main St. #14
Venice, CA 90291
Please note: Items marked "Final Sale" are not eligible for return or exchange. Please contact us if you need to set up an exchange for a BOGO purchase.
For more info visit our Returns & Exchanges center :)
Happy Returns is a convenient, no-hassle way for Crap Eyewear customers to return online purchases. Simply bring the product to a Happy Returns location near you and you'll also be asked to provide the email address you ordered with. Returns will be processed immediately on-site, and can be issued as store credit or refund to the original payment method.
You can find a Happy Returns location near you by clicking here.
Please note: Items marked "Final Sale" are not eligible for return or exchange.
If the product you received is not what you ordered, 1. we're sorry! 2. please don't wear it.
Please contact us ASAP for further assistance. When reaching out to our team, please include your order#, a description of the issue, product details(i.e. frame style, colorway) and last but not least, a few photos of the incorrect product.
We'll quickly respond, send you a free return shipping label and ship the correct goods.
Contact us ASAP and we'll help you out. When reaching out to our team, please include your order#, a description of the issue, product details(i.e. frame style, colorway) and last but not least, a few photos of the defective product.
Products
Our brand has always been about providing exceptional value to our customers. We started as a reaction to a boring, overpriced sunglass market by making wild style shades at an affordable price. After more than a decade in the eyewear game we’re still on that mission: bringing you premium quality sunglasses with plenty of that extra Crap vibe that you know and love.
All our frames are made with high quality materials like stainless steel and earth-friendly bioacetate. Our lenses are made of scratch-resistant CR-39, the gold standard in sport optics.
P.S. Check out all the rad people who love and shared their Crap shades here. <3
Our eyewear is handcrafted by skilled experts. Every step in the 50-point, 60+ day production process ensures a more durable, comfortable and beautiful sunglass.
First, raw material is hand mixed for the perfect color or tortoise and pressed into large bioacetate sheets. Each frame is then cut from those sheets and tumbled for days in cedar wood chips. After tumbling, they are then hand-shaped and fitted with optical grade hardware. A final, multiphase round of heavy polishing brings out the acetate’s vibrant color.
The result is a long-lasting, extra-comfortable pair of shades that also looks beautiful AF.
We work with highly technical eyewear manufacturers based in Shenzhen that are FDA & CE certified and meet all local regulations and standards.
Acetate is the leading frame material used for premium, optical-quality eyewear. It's plant-based and semi-synthetic; cotton and wood pulp are combined with plasticizers to create a vibrant, durable frame that can be polished to a high gloss and custom-shaped by opticians.
Bioacetate shares acetate’s best properties, and is also biodegradable and petroleum-free. More bio-based content from renewable resources = greater sustainability.
P.S. Check out all the rad people who love and shared their Crap shades here. <3
We use only high quality lens materials: CR-39, nylon and glass.
The majority of our sunglasses use CR-39 lenses. These lenses offer UV 400 protection and crystal clear vision. CR-39 has the second highest optical clarity available (behind glass), while being lightweight and shatter resistant.
Glass lenses have the highest clarity and ABBE value. We currently offer glass lenses in The Kiss Of Dume style.
Nylon lenses also have extremely high clarity. We use nylon lenses for our rimless frames due to their strength.
Check out all the rad people who love and shared their Crap shades here. <3
Yes, we offer polarized lenses in a variety of our frame styles – just look for “polarized” in the product color description. You can also see all our polarized styles in one place here.
Polarized lenses have unique filters that block unwanted glare reflected off water, snow and other bright surfaces. This ultimately increases your visibility and soothes your eyeballs, making them particularly great for the beach bum, water rat or just people especially sensitive to glare.
Our polarized lenses are of the highest quality — and come either in CR-39 or Nylon material. Beware of brands out there not upcharging for their polarized styles – they are usually made out of TAC (triacetate cellulose), a low quality, multi-layer composite.
P.S. Check out all the rad people who love and shared their Crap shades here. <3
Brand:
As of January 2021, we taken the Climate Neutral pledge, working to measure and offset our 2021 carbon emissions to become Climate Neutral Certified.
Sunglasses:
We use bioacetate for 95%+ of our products. Bioacetate is a biodegradable and petroleum-free frame material.
Packaging:
We have eliminated all single-use plastic from our products. If you get hit with any plastic in your order, we’re sorry! Please give us a heads up so we are aware.
Our sunglass cases get their structure from recycled cardstock, eliminating the need for a plastic core.
Our sunglass boxes and shipping mailers are 100% recyclable – thank you in advance for recycling :)
Future:
We are constantly working to lessen our footprint and increase our sustainability efforts. Please let us know you have any suggestions for materials or initiatives you’d like to see, we are always open to ideas!
Yes, all of our frames come RX-ready with optical-grade materials and can support prescription lenses.
We unfortunately do not offer prescription lens services ourselves. To put prescription lenses in your Crap frames, we recommend talking to your local optometrist, or checking out Lensabl.
Bummer! Over time the repeated opening and closing your the arms on your favorite shades can cause the screws in your hinges to become loose and, if gone unnoticed and not retightened, fall out. Don't worry, we're happy to send you a replacement set on the house! Please contact us and be sure to include the model of your sunglasses plus the best address to get them your way.
We stand by all our sunglasses with a warranty against defects in workmanship and materials for one year from order date and with proof of purchase.
If a warranty issue arises, please contact us with a description of the problem, some photos and your order number or proof of purchase. We strive to treat our customers like family and will do what we can to take care of you.
Our warranty does not cover against normal wear and tear, scratched or broken lenses, or misuse (i.e. sitting on your shades). Any alterations to the sunglasses will void warranty. We reserve the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at our complete discretion.
Misc.
Our Los Angeles Showroom is open for walk-ins seven days a week from 11-5pm. Come say wassup and shop our entire collection of sunglasses, zines, stickers and limited edition one-off colorways.
Crap Eyewear Los Angeles Showroom
228 Main St. #14
Venice, CA 90291
(Google Maps)
P.S. Check out all the rad people who love and shared their Crap shades here. <3
Interested in learning more about our wholesale opportunities? Great! We'd love to learn more about you to see if we have a good fit. Apply here.
Please DM us on Instagram @crapeyewear with any influencer collabs/requests.
Email us at partnerships@crapeyewear.com with any press or partnership inquiries. Please include the following details:
- Your name
- Name of the publication
- Pull request/shoot info
- Call in date
We are always on the lookout for top talent and appreciate your interest in bringing your unique set of skills, experience, and perspective to our independent, growing sunglass brand.
Please check our careers page to see if there are any open positions.
If you're a qualified candidate for a position, send us an email to careers@crapeyewear.com. If we feel you're a good fit for our company, we promise to connect with you via email within two weeks (make sure to add this email to your address book so we don’t get sent to your spam folder).
In the meantime, please be sure to follow us on LinkedIn, as new career opportunities will continue to be posted regularly.
If you would like some stickers (U.S. only), please send a Self Address Stamped Envelope (S.A.S.E.) to:
ATTN: Stickers
Crap Eyewear
228 Main St. #14
Venice, CA 90291
To the groms out there who grew up on email, here's how you send a S.A.S.E.
FTP x Crap® Eyewear
Limit of one per colorway.
FTP products will ship within 3-5 business days (excludes weekends and holidays).
If you are unsure what shipping service you are using, please refer to your order confirmation email.
U.S. DOMESTIC: orders typically arrive within 1-5 business days from the ship date, depending on location and ship service selected at checkout.
- Standard: 3-5 business days -
- Faster: 1-3 business days -
- Rush: 2 business days -
- Overnight: 1 business day -
INTERNATIONAL: orders typically arrive within 3-10 business days from the ship date, depending on location and ship service selected at checkout.
- Standard: 1-2 weeks -
- Rush : 3-5 business days -
Once an order has been confirmed it cannot be cancelled. Please contact us right away if you need to update your order's shipping or billing information. Keep in mind that our warehouse works fast; although we try to accommodate every request, we may not see your message in time. Once an order ships we are unable to make any changes.
FTP products are FINAL SALE and are not eligible for return or exchange. If you have any questions, please contact us prior to placing your order.