The Groove Pilot

• Most orders ship next business day after we receive your purchase (business days exclude weekends and holidays).
• During high-volume periods shipping may be delayed by 2-3 business days.
• Pre-order ship windows vary and are noted on the individual product page.
• Contact us if you have any questions about when your order will ship.

**We are unable to make any changes to an order once it has been placed.**

• FREE shipping on all domestic orders $50+. $5 flat-rate shipping available for orders under $50. Orders will arrive within 3-5 business days from the ship date.
• Faster shipping available for a $10 flat-rate. Orders will arrive within 1-3 business days from the ship date.
• Rush shipping available for a $25 flat-rate. Orders will arrive within 2 business days from the ship date.
• Overnight shipping is available for a $35 flat-rate. Orders will arrive within 1 business day from the ship date.

**Business days exclude weekends and holidays.

• FREE shipping on all international orders $75+. $10 flat-rate shipping for international orders less than $75. Orders will arrive within 1-2 weeks from the ship date. 
• $35 expedited shipping is available for international orders via UPS. Orders will arrive within 3-5 business days. Please note that customs processing times are out of our control and may cause additional delays.

**Duties and taxes may apply and will be collected by the shipping carrier upon delivery. These fees are determined by your local government and are separate from any shipping fees paid.

• We offer FREE returns & exchanges for full refund or store credit on all U.S. domestic orders when claimed within 14 days of your order being delivered. Click here to initiate a return. Only one return/exchange can be created per order.
• International returns can be returned for a refund to the original form of payment or store credit only. We'll refund your order if you cover the return shipping cost within the same 14 day window. Unfortunately, we can't offer free returns or exchanges on international orders at this time.
• Items marked "FINAL SALE" are not eligible for return or exchange.